Shipping & Returns
Shipping
We offer shipping across the UK and Europe. Orders are processed within 1-2 business days, and delivery times typically range from 3 to 7 business days depending on your location.
Shipping costs are included in the product prices, so all deliveries are free of charge.
Returns
If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt for a full refund or exchange.
Returns are free of charge, as the shipping cost is included in the product price.
Refunds
Refunds will be processed within 5 business days after we receive the returned item and verify its condition.
Refunds will be made to the original payment method used for the purchase.
Exchanges
Exchanges are subject to product availability. If the desired item is not available, we will process a refund.
Non-returnable Items
For hygiene reasons, some products such as underwear or customized items may not be eligible for return.
Contact Us
If you have any questions about shipping, returns, or refunds, please contact us at info@newmodastore.com.